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What is your table and chair delivery/pickup policy?Our delivery service ensures that tables and chairs are delivered to your desired location in neatly stacked condition. As part of the standard delivery fee, we cover equipment stacking within 100 feet of our trucks, provided it is accessible and on level ground. However, if you require additional services such as transportation beyond the 100 feet mark or assistance with table setup, chair breakdown, and re-stacking, we offer site-specific fees. To learn more about our delivery and pickup fees, please reach out to our office at 646-971-0170.
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What are your policies for reservations and cancellations?To ensure allocated exclusivity of the equipment for your event, we require a signed rental agreement along with a non-refundable twenty-percent (20%) retainer. This reservation guarantees that the equipment remains unavailable for rent to others during your specified timeframe. In the event of cancellation or postponement, the retainer will not be refunded but offered as a credit. Final payment must be settled prior to the scheduled delivery date.
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What are your policy on order changes?Please note that modifications to your rental equipment order can be made up to three business days prior to your scheduled delivery. It is important to be aware that any canceled items may incur a cancellation fee. Additionally, if you wish to add additional items, kindly consider that they may be subject to a rush fee, availability constraints, as well as considerations surrounding transportation and staffing. Once your order has been prepared at our warehouse, we cannot accommodate removal of items.
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What are your policies on delivery?Our transportation fees are determined based on factors such as delivery type, order size, and the corresponding zip code. Our standard delivery pricing includes the convenience of delivery and pickup within a 50-foot radius from our vehicle(s), with a level pathway. We understand that certain locations may present challenges, such as hills, stairs, or obstacles. If you anticipate any difficulties accessing the delivery or installation site, we kindly request that you inform us at the time of making your reservation. This will enable us to plan accordingly and maintain a smooth schedule for all our valued clients. In cases where additional time or labor is necessary to transport our rentals, we will assess additional labor charges. For more information on our delivery and pickup fees, please visit our dedicated Delivery and Pickup Fee Page or reach out to our office at 646-971-0170.
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Can I pick up the rentals myself?Yes! You can pickup equipment from our warehouse. Please have the following prepared: Government ID Signed Rental Agreement Full Payment Amount
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What time do you generally deliver and pickup?Ensuring a smooth and convenient delivery experience is our priority. Typically, deliveries are scheduled a day or two before your event, aiming for maximum convenience. We meticulously plan the transport of our equipment about five days prior to your delivery date, optimizing the loading of our trucks for the most efficient route. Due to the intricacies involved in scheduling and logistics, last-minute changes to delivery times are rarely feasible. If you anticipate the need to modify your delivery time, please notify us at least five days in advance, and we will make every effort to accommodate your request. As part of our commitment to exceptional service, we strive to provide you with a specific hour for pickup or delivery. Generally, we offer morning or afternoon delivery or pickup options to better cater to your schedule. Occasionally, certain circumstances may require additional time at another delivery location. We kindly ask for your understanding in these rare instances, as our goal is to deliver the best service to each and every one of our valued customers. We understand that normal business hours may not always align with your specific needs. In such cases, we offer non-standard delivery hours at an additional charge to accommodate your requirements. For more details on our delivery and pickup fees, please contact our office at 646-971-0170. We appreciate your cooperation as we strive to provide the utmost excellence!
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What is your policy on damaged property?We prioritize the protection of your property throughout the entire process - from delivery and installation to removal. Our team approaches each job with care, ensuring that your property is treated with the utmost respect and that our operations are conducted professionally and courteously. While we make every effort to safeguard your property, it is important to note that Richmond Tents cannot assume liability for certain damage that may occur. This includes any potential impact on grass such as ruts, scratches or cracks on installed surfaces, and damages resulting from high winds, among other factors. Once the rental item(s) have been delivered, they become your responsibility. Having a designated representative available during delivery is highly recommended. Similarly, we ask that your designated representative be present at the time of equipment pickup. This ensures that any missing or damaged items can be addressed promptly and accurately. Please note that any replacement costs for missing or damaged items will be charged after assessment. At Richmond Tents, we strive to deliver exceptional service and complete satisfaction. We appreciate your understanding and cooperation in adhering to these guidelines, as they contribute to a smooth and efficient rental experience.
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Do you offer damage waivers? How do they work?At Richmond Tents, we understand that accidents can happen, even when utmost care is taken. That's why we offer a Damage Waiver option to provide you with peace of mind while our equipment is in your possession. This non-refundable service, which amounts to 10-50% of your total rental order, covers accidental damages resulting from normal usage of our rental items. It serves as a protective measure, allowing you to enjoy your event with the assurance that unforeseen damages will be taken care of. It is important to note that the Damage Waiver does not cover loss or damages resulting from negligence. While we strive to provide top-quality equipment and ensure its proper functioning, it is ultimately your responsibility to exercise care and diligence when utilizing the rented items. We also encourage our clients to explore the option of event insurance coverage, which can be obtained through their insurance agents. By adding Richmond Tents as an additional insured and loss payee, you can extend your coverage and provide an additional layer of protection for your event. We prioritize transparency and open communication, and our team is available to discuss further details regarding the Damage Waiver and event insurance options. By proactively addressing the potential risks and ensuring appropriate coverage, you can enjoy your event worry-free, knowing that you are prepared for unforeseen circumstances. At Richmond Tents, we aim to provide exceptional service and a seamless rental experience. We appreciate the trust you place in us, and we are committed to delivering excellence in all aspects of our offerings.
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How do you anchor your tents? Is there anything I have to do?Anchoring: Concrete Ballast: We understand that there are situations where staking or drilling is not possible to secure tents. In such cases, we primarily use concrete ballasts. These ballasts provide a reliable and sturdy solution to ensure the stability of the tent. However, it is important to note that in severe weather conditions, we do not recommend using ballast installations. Our priority is to ensure the safety of our clients and staff, and we reserve the right to decline setup or removal of equipment in such circumstances. Please also note these are extremely large and heavy objects, and not all pathways to setup will be possible. Please make sure to consult with us prior! Water Barrel: While we offer water ballast installation as an alternative option, it is not commonly recommended due to the significant quantity of water weights required to secure a tent. For instance, a 20x20 tent typically requires thirty-two 55-gallon water drums! This amount of water can be quite impractical and may hinder the overall setup process. Additionally, in cases of severe weather, water ballast installations are not recommended for optimal safety due to wind resistance, and we reserve the right to decline such installations or removal of equipment. We prioritize the safety and well-being of our clients and take weather conditions seriously. If severe weather or other safety concerns arise, our experienced team will make the necessary judgment to ensure the protection of everyone involved. Our goal is to provide a smooth and secure event experience, and we appreciate your understanding in adhering to these recommendations. If you have any questions or require further clarification about our ballast installation options, please feel free to contact our office. We are here to assist you in determining the most suitable and safe solution for your event. Process: To ensure a smooth and efficient tent installation, our experienced crews follow a specific process. The first step involves spreading out the tent parts on the ground in the designated area where the tent will be erected. For a seamless setup, it is crucial that you clear the installation area of any furniture or obstructions, such as pool step railings, before our team arrives onsite. Additionally, please remember to provide an extra five feet of clearance all around the tent site. After your event concludes, we kindly request that the tent is completely emptied before our team proceeds with takedown. Should you require assistance in clearing the site prior to setup or takedown, we are usually able to accommodate this service for an additional fee. However, it is important to note that if these arrangements are not made in advance and we are ultimately tasked with clearing the area before or after the event, additional labor fees will be applied. We strive to maintain efficiency and adhere to schedule commitments, and any unforeseen delays or additional tasks will incur corresponding charges for the additional time and labor required. It is our top priority to ensure the success of your event and provide you with a seamless experience. By preparing the installation area in advance and making necessary arrangements, you can help us deliver a smooth and efficient setup and takedown process. If you require assistance or have further questions regarding site preparation, please feel free to reach out to our team. We are here to assist you every step of the way and provide the exceptional service you deserve. Underground Utilities: Ensuring the safety of all parties involved is of utmost importance when setting up tents at your event location. To achieve this, it is your responsibility to inform us about the presence and location of utility lines and other underground items, such as sprinkler lines, wells, sewage lines, and more. We highly recommend that you contact "Dig Safe" at 811 before permitting any staking on the property. By making this simple phone call, you begin the free process of having most of your underground utility lines marked. When dialing 811 from anywhere in the United States, your call will be directed to your local One Call Center. Knowledgeable operators will gather the necessary information about the location of your event and forward your request to the respective utility companies. These utility companies will then send professional locators to your event site, who will mark the known underground utilities to prevent accidental damage. To ensure a smooth process and ample time for the locators to complete their work, we urge you to contact "Dig Safe" at least 10 days in advance. Additionally, it is important to inform them that our tent installations involve penetrating the ground to a depth of 42 inches. By proactively communicating with "Dig Safe" and providing them with the necessary details about your event site, you contribute to the safety and success of the tent setup. This collaboration allows us to work efficiently and effectively, while minimizing the risk of any unforeseen utility-related incidents. Safety is our top priority. We appreciate your cooperation in adhering to these guidelines and ensuring the adherence to proper protocols. If you have any further questions or require assistance in navigating this process, please do not hesitate to contact our office. Our team is here to support you every step of the way in creating a secure and memorable event experience.
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Whose responsibility is it to file for permits?To ensure a smooth and compliant installation process, it is essential that you verify the permitting requirements set forth by your local Building Department, Fire Department, or other relevant local entity. We strongly recommend checking with these authorities well in advance of the installation date, allowing several weeks for the process. Obtaining the necessary permits and clearances is the sole responsibility of the renter, as it ensures compliance with local regulations and safeguards the success of your event. If you prefer, we offer the convenience of handling the permitting process on your behalf. Our experienced team is well-versed in the intricate regulations imposed by various agencies governing tenting and event rental placement and installation. Our extensive knowledge of these requirements, particularly in highly regulated areas such as New York City, distinguishes us from many other rental companies. By allowing us to manage the permitting process, you can trust that all necessary clearances will be secured, providing you with peace of mind and saving you valuable time and effort. Sometimes the permit process does take time, so please make sure to give us ample time to complete this. At Richmond Tents, we prioritize compliance and adherence to all relevant regulations. Our commitment to providing exceptional service is underscored by our dedication to navigating complex permitting procedures seamlessly. Please note that the additional fee for handling the permits is intended to cover the administrative tasks involved and ensure prompt clearance acquisition. We understand the intricate nature of event regulations, and our goal is to alleviate any potential stress associated with permitting requirements. Should you have any questions or require further assistance regarding obtaining permits for your event, please do not hesitate to contact our office. We are here to guide you through the process and deliver a successful and compliant event experience.
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