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Richmond Tents Delivery Policy

At Richmond Tents, we strive to provide our customers with the best possible service, including delivery of our tent, table and chair rentals. We understand that delivery fees are an important factor to consider when renting our products, and we are committed to providing our customers with fair and transparent delivery fees.

 

1. Delivery fees will depend on several factors, including the order size, delivery location, and timing of the order. All delivery fees will be determined and communicated to the customer prior to the customer placing an order.

 

2. Delivery fees will be based per order, dependent on order size. This rate will be determined by the distance to the delivery location and any additional time required to complete the delivery.

3. Customers will be responsible for any additional costs incurred for delivery, including tolls or parking fees.

 

4. Customers are responsible for ensuring that the delivery location is accessible for the delivery truck. If the delivery location is not accessible, additional fees may be charged.

 

5. Any changes to the order or delivery location may result in additional fees.

 

6. Richmond Tents reserves the right to refuse delivery of any order due to safety concerns or other reasons at our discretion.

 

By following this policy, we hope to provide our customers with the best possible service and the most fair and transparent fees for delivery. We thank you for choosing Richmond Tents for your tent, table and chair rental needs.

Richmond Tents Setup Policy

*Only applicable to tables & chairs

At Richmond Tents, we understand that setting up and breaking down our tables and chairs can be time consuming and cumbersome. That’s why we have a setup fee policy to ensure that our customers are able to enjoy our services without any added stress.

 

1. All customers renting tables and chairs from Richmond Tents are not required to opt in to setup fees.

 

2. The setup fee covers the time required to set up and break down the tables and chairs.

 

3. The setup fee is non-refundable and must be paid in full at the time of booking.

 

4. Setup fees vary depending on the size of the order and the amount of time needed for setup.

 

7. If a customer’s event is cancelled within 30 days or rescheduled, the setup fee will be refunded in full.

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